Wednesday, December 12, 2007

PayPal Broken? It certainly isn't working for me right now.

PayPal LogoIs anyone else having a problem with missing or invalid transaction numbers in PayPal? Here's the situation:

I sent someone money via PayPal but the recipient cannot collect it because "the transaction ID is invalid or missing." The recipient cannot query PayPal about the problem because "the transaction ID is invalid or missing."

I contacted PayPal via the Help center email. No reply.

I called PayPal's 888 number. "Your wait time is expected to be longer than 20 minutes."

I tried the Dispute Resolution section of the PayPal web site but of course, I should have guessed, that won't work because: "This transaction cannot be disputed at this time. This is usually because the transaction has not yet been completed." You can't dispute a payment if the payment has not happened. The payment has not happened because the system somehow went wrong (it's not like I assigned the transaction number).

So, $150 left my account on December 8 and is still not in the payee's account. I have a Premier PayPal account and I have to say this is the first time this has happened, but it is very troubling. How could the transaction ID not be correct? That suggests a serious glitch. And why is the wait time impossibly long? Have there been a lot of glitches?

Maybe I should have just put a check in the mail. But wait, it's"The Holidays" so I doubt that would work any better.

1 comment:

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